Support — SpaDayPets

Last updated: 26 October 2026.

Email hello@spadaypets.com. Support is currently in English by email. Include the account email, approximate date and purchase/generation reference if available. Never send a password or full card number.

Failed generation: a technical failure without a portrait restores the reserved paid credit. Contact us if the balance has not corrected.

Quality concern: a paid result clearly showing another animal or a substantial defect can be reviewed for goodwill replacement credits. See Terms — quality support.

Downloads: guests download from the result screen; registered users return to their gallery. Keep your own copies.

Payment or account issue: write to the same email. For purchase conditions and applicable remedies, see Terms. Data access, image removal and account deletion requests are handled by email as described in Privacy & Cookies.